Archive for February, 2011

February 25, 2011


I was planning on writing an entry on the difficulties that come with a new job & learning an entirely new instance of Salesforce, but with all the craziness of my new job, I’ve run out of time. Shoulda seen that one coming…

I’ll be brief & say that while starting anywhere is tough, coming into a role where you can potentially be touching every single aspect of the business process is incredibly overwhelming. You quickly go from being the person that has all the answers to knowing nothing, and it can potentially be very frustrating. The real trick is to rely on what you do know inside and out (the platform), and let all the rest come with time.

To all of us who are starting a new chapter in our Salesforce journeys, I wish us all the best of luck. And to all of my readers, I promise a better post next week. Thanks for bearing with me while I transition!

February 18, 2011

Don’t like this job

Although I have been pondering several topics for this week’s post, the reactions that I got from last week’s post (along with some shake-ups with a few people) got me thinking about the job that we do. By definition, all of us Salesforce fanatics* love the product & the company. But that’s certainly not the same thing as loving our jobs.

Yes, I am sure that a lot of us like our jobs. They are comfortable & safe, and you could probably describe everything about them as ‘nice.’ I don’t think that’s good enough. I think to really be a rockstar Salesforce Admin, you have to LOVE your job. You can’t just like your co-workers, you need to be stimulated and motivated by the people around you. You can’t be satisfied with get the task done, your work needs to be inspired. We should all have pride in the stuff that we do, and be thrilled about doing it. When you get to that point of truly loving what you do, I think that’s when the creativity & enthusiasm explodes. That is when you have the motivation not just to do the work, but to blow people away with the work that you do.

And as we all know & have experienced, there are hundreds of recruiters out there trolling LinkedIn, Twitter and the blogosphere for Salesforce talent. If you aren’t in a place where you feel crazy passion about what you do, if you don’t absolutely love your job — what the hell are you waiting for? (Cue “Own It” – “It’s your moment, baby, claim it.
Go out and own it, go out an own it”)

* Separate thought – why are we missing a clever nickname like Twihards, Beliebers, Parrot Heads or Little Monsters? Someone more creative needs to come up with one. Thoughts? Forcenatics?

February 11, 2011

Why I love

In honor of Valentine’s Day, I thought I’d take the time to express my love for Salesforce. Now, being someone who has a blog, a Twitter handle, several email addresses & countless swag devoted to Salesforce, this post could potentially go on for awhile. But instead of focusing on all the great things about the product, I wanted to share why I love Salesforce, the company. And even when I think about the company – how they have the best user conference of all time, the engaging & wonderful employees, the 1-1-1 model that is so inspiring – that list can go on for awhile too.

Yet, even as I think about all that, there is still one reason that means more to me, and I think it was best said by a Salesforce employee that I was recently on a call with: “Our customers and our community create the brand.” They allow us, as customers, to have a voice in the discussion. And more than that, they truly care about what we say.

Did someone say prove it? You got it! They have the IdeaExchange, where suggestions from customers are heard, responded to, and very frequently implemented into the product. There’s the community site, where users can post questions & have discussions to really get the most out of their org’s instance of Salesforce. And the User Groups, which are a fantastic forum for face-to-face networking and brain-storming. If you’ve never attended one, it’s a must. I have even attended several unofficial Salesforce meetups, and made good friends because of this company. Salesforce really encourages their users to help each other. In 2009, they launched the Give Forward program for super users to volunteer their time & skills to help out non-profit organizations.

This all culminated at Dreamforce this year, with the first ever Community Conference – a half-day conference-within-a-conference to recognize what a fantastic community we have. Erica Kuhl, the Community Manager, announced the creation of the Salesforce Community MVP program to recognize important contributions to the community. (You can see the video here & yes, I am bragging a bit since I was one of them.) But I think it all goes to show what a great community there is, and how much Salesforce supports the growth of that community.

So Salesforce, I love you because you love & respect me. Will you be my Valentine?

Thanks to Kevin for the Force candy!

February 8, 2011

Speak & be heard!

I asked & you answered! While most people are following this blog via RSS, email or some other notification method, the second most popular answer was a weekday morning. So I’m introducing…



My regular posting time will now be Friday mornings. Stay tuned as my scheduled Valentine’s Day post will be re-written for this Friday morning…

February 7, 2011

Quick Poll!

To follow up from today’s blog post, I’d like to know how to better communicate with you.

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