June 24, 2011
Looking at the landscape of Salesforce admins, there are really three flavors – the newbie admin, the ‘button-click’ admin & the super-coder admin.
- Newbie Admins – These are admins at small companies, or companies that are new to Salesforce. Usually administering Salesforce isn’t their only job duty, but most are eager to learn & get super excited about how *cool* Salesforce is.
- Button-Clickers – These are the seasoned admins who wield all the declarative power available to them with the platform. Typically, they’ve been using Salesforce for a few years & probably even have a certification or two. They are the auto-magicians of Salesforce.
- Super-Coders – People who fall into this category usually have a technical coding/development/computer science background. They dream in SQL and SOQL. They know the difference between an object and an sObject. They use phrases like ‘standard controller’, ‘instantiate’ and ‘system-dot-assert.’
The problem that I think a lot of us ‘button-clickers’ run into is how the heck do we make the move to the next level. Fairly recently, Salesforce started offering the DEV 531 course (which you already know that I’m a huge fan of), and that’s a step in the right direction for enabling admins to progress. But a 5 day course isn’t going to get you all the way there.
Enough with the rambling – what’s your point, Becka? My vision for this blog is to really target that need. I’ve already started with a few of my posts, but I really hope to continue that vision & really flush it out. I’m only baby steps into this journey, but I invite you to join me.
(While joining me in the journey, why not also join me on Facebook!)
June 10, 2011
Back in January, I made some admin resolutions. Now that we are nearing the halfway point of 2011, I thought it’s a good time to do a self-check. So here goes…
- Remember that end users aren’t admins, nor should I expect them to be. – I think I’ve kicked butt on this one. This one is now more important than ever, because I am now at an organization that is still in it’s Salesforce infancy & there is a way to go on the learning curve. I still believe that this is one of the linchpins to being a truly great admin.
- Roll out Chatter & get people excited about it. – Cue the sad trombone. Since I first posted my resolutions, I’ve changed organizations. While there is a strong push to get Chatter turned on here, there still isn’t enough buy-in to go live with it. That being said, I am fighting the fight & I’ve worked on some cool visualforce & other develop-y things to make Chatter less visible. That exercise really helped me to push my limits of what I know & step out into the unknown and experiment with something new. Love that I can constantly expand my skill set this way.
- Share what I’ve learned – I’d like to think that my blog has been helpful to people. If I judge based on the feedback I’ve gotten, it has been. I’ve also have made an effort to be more active on the Salesforce Answers boards. And just recently, I started a Facebook Fan page for this blog so that I could start sharing short tips & tricks. (Have you “Liked” the page yet?) All and all, I think I can say this one has been a success.
So I’d say I’m doing pretty well. I’ve tried to adopt a pay-it-forward mentality, and it’s proven successful so far. One thing that’s true about this job is that it’s constantly changing. As an admin, you need to have core beliefs (like understanding your end-users), along with ever-changing tactical goals.
What were your Admin Resolutions for this year? Have you achieved them yet? If not, what’s preventing you from being successful?
And for anyone keeping score – 80 days until Dreamforce11. Are you registered yet?