Archive for January, 2012

January 27, 2012

Ding! Ding! Round 2!

Just about one year ago, I was helping launch Chatter at my previous company. Fast forward to this week, and I’m once again helping to roll out Chatter. So while I thought my first post about Chatter was pretty good, there are definitely some more additional things we did this time around that I’d like to share.

To start, we still used a sandbox environment with our power users to get them comfortable with Chatter.  This was a cross-functional group of users from all over the organization. I note this, because an admin may focus too much on sales (where a lot of the changes in an org may come from), but not enough on other departments where the knowledge & expertise resides.

This period of testing was useful for everyone. For us, to gather thoughts and feedback on how Chatter would be perceived by our end users. For our power users, they got to be involved in decision-making and preview the new functionality. And this was not a one or two week testing period. We gave our power users almost two months of sandbox access to really get comfortable.

This extended period of time not only allowed for plenty of testing, but allowed us to do a teaser campaign to all of our end users about the up-coming launch. We had signage on the cubes of our power users, as well as an email campaign coming from various executives leading up to the go-live, which included YouTube videos & a link to register for our training session. (And speaking of the senior team, having executive buy-in was a key factor in how quickly this project moved forward & how well it was adopted.)

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January 6, 2012

2011 In Review

What an incredible year 2011 was for Force Behind the Force. The blog was in its infancy when the year began, and we finished the year with over 7000 views! And not surprisingly, the majority of those view came from Twitter. So to all my readers & especially to all of you who re-tweet links to my blog, I have to say a huge thank you for making 2011 such a successful year in blogging for me.

If you’re curious, The WordPress.com stats helper monkeys prepared a 2011 annual report for this blog. Here’s an excerpt:

A New York City subway train holds 1,200 people. This blog was viewed about 7,400 times in 2011. If it were a NYC subway train, it would take about 6 trips to carry that many people. Click here to see the complete report.

Looking back to the Admin Resolutions post from a year ago, I’m pretty psyched so say that I was, for the most part, successful. And the more exciting part is that I rolled out Chatter once, and in just about two weeks, I get to do it again! Still contemplating my admin resolutions for 2012. Do you have any to share?

And finally, the icing on the cake – I was once again honored to be named a Salesforce MVP, so I’ll be nerding out for at least one more year. Thank you again to this community for inspring me to do more & be better, and please say congrats to all the other new MVPs!

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