Archive for ‘News’

April 11, 2014

A Spring Fling!

Remember that Spring 14 release we were talking about months and months ago? Well it’s finally here for everyone. Just last week, NA6, NA7, NA8, and NA9 were upgraded. And next weekend, the remaining servers will finally be moved to Spring 14.

The official statement from Salesforce came via email to administrators when the delay was announced back in January. The statement noted: 

At salesforce.com, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We’ve made the decision to postpone the rollout of Spring ’14 to your ### instance with these priorities in mind.

We have identified open items related to the performance and functionality of the Spring ’14 release and are working around the clock to identify, test, and apply fixes for these issues. To give customers the best possible experience with the Spring ’14 release, we are rescheduling the release to complete additional testing.

We appreciate your patience and apologize for any inconvenience this change may cause for you or your organization.

A setback, but understandable. I personally would rather wait for a finished product that functions properly than have the release rushed to meet some arbitrary deadline that they’ve set for themselves. But then it gets a bit more complex because, two months later, we all received the same email again. Now, I’ve been doing this awhile, and have only ever seen one other release reschedule (back in Spring of 2010).

What is is about these Spring releases that are so tricky? My theory is this: the winter release always delivers fast wins from announcements made at Dreamforce. People hear about something & they want to use it right away, and Salesforce tries it’s best to deliver. But then that lets the poor Spring release to do clean up work, and to round out projects that may require a bit more refinement. This is a tall order considering that it’s all coming from the world’s most innovative company, so the spring release gets packed with a lot of tiny nuances that add up to a complex upgrade.

Do you have your own theory on what happened with this release? Share in the comments below! And don’t get too comfortable. The Summer 14 release is just 3 months away!

November 15, 2013

Flashback Friday

As we make our way to San Francisco for Dreamforce – the pilgrimage of Salesforce Admins and Developers – I thought a great way to wrap up the week would be to do a bit of a Dreamforce flashback.

Dreamforce Badges

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September 30, 2011

Come on, get ‘Appy!

The treasure chest that is the AppExchange. I’ve been holding this post on the back-burner for awhile, mostly because I was having trouble writing it. But something incredible happened this week that spurred me into finishing it. The AppExchange hit the million-mile mark – 1,000,000 installed AppExchange apps!

But what do apps mean for the Dabbing Developer? A lot actually. I’m about to let you in on one of the biggest secrets to learning code – borrowing it from others!  When you just have the basics, it’s too daunting to try & code something completely from scratch. But taking a chunk of code that you know works, and tweaking it to solve your business problem is completely within your reach.

You might be asking, “OK, but still, what does this have to do with the AppExchange?” (Drumroll please…) Force.com Labs! These are the apps added to the AppExchange by Salesforce employees. They are free & plug in seamlessly to your org. And the best part is there is tons of great code in there that you can (for the most part) view and use. While some of their more popular offerings are their pre-built dashboards (which are also cool and very popular), there are some very slick apps out there that will provide some great code for you to read through.

As a place to get started, here are some of the apps that I’ve tried messing around with: Account News, Inline Account Hierarchy, and Milestones.

And if you want some of my overall app picks, check out my post on the Salesforce blog or my Dreamforce session on marketing apps.

April 22, 2011

It’s OK – you can trust me

December 2005. January 2006.

I remember the events so clearly, for two reasons. One – They were major disruptions & completely halted business operations. And two – it hasn’t happened since.

I’m talking about the hours-long service interruptions that salesforce.com users experienced over 5 years ago. With all the buzz about what’s been going on with Amazon Web Services and what it means for the cloud, I couldn’t help but to think back to the last major cloud disruption that I experienced.

As a Salesforce admin, as in my life, I like to know every detail about everything. I’ve said it before, I’m all about the data. But so often we are left in black holes. How many times have you had a flight delayed & you can’t get a concrete answer out of anyone, and the airline’s website has more details than the person behind the counter? It’s incredibly frustrating. Why treat your customers like that?

So how did Salesforce react to their outages? Just weeks after the episodes, they launched trust.salesforce.com, giving the whole complete visibility to their system status. Not only did they show issues & disturbances, but average speed of transaction & upcoming maintenance notifications. Complete and total honesty leads to trust. Nothing can be perfect 100% of the time, but I certainly appreciate when a vendor respects me enough to be honest.

Oh – and 128 days until Dreamforce11!!

April 1, 2011

Acquisition Engine!

Earlier this week, the internet was a buzz with the news that Salesforce had entered into an agreement to buy Radian6 – a “social media monitoring platform.”  But with all the flurry on that acquisition, I was shocked that there wasn’t more talk about how else Salesforce is extending their reach & expanding on what ‘cloud’ computing really means.

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