Archive for ‘Product’

April 11, 2014

A Spring Fling!

Remember that Spring 14 release we were talking about months and months ago? Well it’s finally here for everyone.¬†Just last week,¬†NA6, NA7, NA8, and NA9 were upgraded. And next weekend, the remaining servers will finally be moved to Spring 14.

The official statement from Salesforce came via email to administrators when the delay was announced back in January. The statement noted: 

At salesforce.com, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We’ve made the decision to postpone the rollout of Spring ’14 to your ### instance with these priorities in mind.

We have identified open items related to the performance and functionality of the Spring ’14 release and are working around the clock to identify, test, and apply fixes for these issues. To give customers the best possible experience with the Spring ’14 release, we are rescheduling the release to complete additional testing.

We appreciate your patience and apologize for any inconvenience this change may cause for you or your organization.

A setback, but understandable. I¬†personally¬†would rather wait for a finished product that functions properly than have the release rushed to meet some arbitrary deadline that they’ve set for themselves. But then it gets a bit more complex because, two months later, we all received the same email again. Now, I’ve been doing this awhile, and have only ever seen one other release reschedule (back in Spring of 2010).

What is is about these Spring releases that are so tricky? My theory is this: the winter release always delivers fast wins from announcements made at Dreamforce. People hear about something & they want to use it right away, and Salesforce tries it’s best to deliver. But then that lets the poor Spring release to do clean up work, and to round out projects that may require a bit more refinement. This is a tall order considering that it’s all coming from the world’s most innovative company, so the spring release gets packed with a lot of tiny nuances that add up to a complex upgrade.

Do you have your own theory on what happened with this release? Share in the comments below! And don’t get too comfortable. The Summer 14 release is just 3 months away!

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August 16, 2013

I Have Another Bad Field-ing

If you read my last post, you know all the reason why I dislike using the checkbox. And after that whole rant, you may be thinking what could be worse than the checkbox? If you’re a seasoned admin, you already know the answer. The dreaded multi-select picklist.

Now I’ll be honest, at first, I thought these were the greatest fields. They can hold a lot of data, reducing the number of fields on a page. Logically, they make sense to use when categorizing information such as the modules a customer purchases or languages spoken by a contact. The problems come when you start wanting to do more.

To start with, reporting on a multi-select picklist is a nightmare. Trying to write a filter that includes a multi-select picklist is frustrating at best, and more often much worse. Good luck trying to sort by them, or heaven forbid you Screen Shot 2013-08-16 at 9.47.33 AMwant to make a chart plotting counts of each of the values. Instead of splitting the count, you end up with variations of every possible combination and your chart is completely meaningless.

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August 2, 2013

Have a Bad Field-ing

Apparently what I really have is a bad pun problem (see Рthe title of this post). But what I also have is a dislike for some of the field types in Salesforce. checks

There is one field type that I hate above all other. And secretly, I think the more disdain I have for the field, the more requests I get from people to use it. What field is it? The checkbox. Now, I should clarify because the idea of a binary data point is actually a great one, and I am in full support of it. But the problem with the checkbox is the assumption of data. Too often people want to use checkboxes in situation where you shouldn’t because of the implications of an unchecked box.

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June 21, 2013

It’s All About the Delivery

When Salesforce Content first came out, I thought it was pretty cool. When it became available for free, then I thought it was incredibly awesome. And yet, I still find today that most organization still aren’t using what I think to be the coolest part of Content – Content Deliveries! So while the storage and searching capabilities of Content are fantastic, Content Delivery is what really makes this a powerful tool.

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October 26, 2012

Big Dog, Little Dog

One of the really¬†fascinating¬†things about working with Salesforce is the depth and¬†breadth¬†of companies that use their products. I’ve been lucky enough to work with organizations of all sizes, both through employment and volunteer work that I have done. I’ve discovered small mom & pop companies using Salesforce to deliver amazing service to their growing customer based, and also seen how Fortune 500 companies are using¬†the¬†cloud to transform the way they do business.

Credit to Amazon.com

This highlights one of my favorite things about the Salesforce product suite – some may call it scalability, but I prefer to say the¬†elasticity¬†of¬†their¬†products. And small businesses are still the heart of their customer base. Every year at Dreamforce, Marc asks how many people are there from companies of less than 1000 employees. In my six years of attending, there was only 1 year that I didn’t raise my hand for that question. And if you look around that huge room, you’ll see that I’m not alone.

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