Posts tagged ‘community’

January 10, 2014

Small but Mighty

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OK, so maybe a small group of citizens doesn’t apply here. But what about a small group of fields? Oh perhaps even just one simple field.

This is a field that I’ve added to many orgs that I’ve worked with, and shared with even more admins who have added it to theirs as well. It’s a field that several Salesforce MVPs have their own twist on. A field that when I tell folks about it, I get some pretty amazing reactions, especially for companies that have high-touch processes. And I can’t believe that it took me 4 years of working with Salesforce before I thought to make this field – and once you hear it, I bet that you will think that same thing.

So what’s the field? A time-zone formula field for Leads, Contacts and Accounts (and really, any other object you what to throw it on). Now you want the formula, right?

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January 25, 2013

Begin at the beginning

“Begin at the beginning,” the King said, very gravely, “and go on till you come to the end: then stop.” ~ Lewis Carroll, Alice in Wonderland

This post actually has nothing to do with beginnings. Or endings for that matter. What it really has to do with is the rabbit hole that is the internet, and how I don’t think that such a bad thing.

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November 2, 2012

Pay it forward

I’ve noticed that I tend to write a lot about the Salesforce.com Community here on my blog. It was never intentional, but I think that it’s really telling in what using this product so rewarding. Even many of my more product-focus posts have been either suggestions from other Salesforce junkies, or were produced with their assistance. While this isn’t what I meant to start my post off this week, it is a nice segue…

At Dreamforce this year, I was lucky enough to present in two sessions that dealt with being a Salesforce admin and how to make that your career, not just your job. One of the questions I got in both sessions (and very glad that people asked), was about how to develop skills that you may not be using in your current role. For example, using service cloud if all your company cares about is SFA functionality.

While the Salesforce Workbooks are phenomenal resources and I recommend them to everyone, nothing beats hands-on experience when it comes to something like Salesforce. So what do you do? Volunteer! It’s something that I do (and got a fancy press release one time), and is rewarding for both parties.

“But Salesforce.com volunteering? How would I even find a place to volunteer?”

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October 5, 2012

Dreamforce Debrief

Two weeks later, and I feel like I’m finally back in a routine. That’s what Dreamforce does to me. The weeks leading up to it are filled with anticipation and excitement, and then afterwards, it takes me two weeks to digest and absorb everything that I learned. It’s a bit crazy if you think about it.

So what did I learn?

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August 31, 2012

♪ All I want for Dreamforce is you â™Ş

I honestly didn’t think I would be able to find the time to write this post. I spent most of the week trying to just think of a topic. And then I had a lightbulb moment when I realized that part of what made my week so crazy would make an excellent blog post. And we’re off to the races once again…

I attended by first Dreamforce in 2007. A year later, I was being asked to present. And with each year, that responsibly has grown. A session here, two sessions there, five sessions here. I am so grateful to have the chance to share what I’ve learned, meet other presenters, and share ideas with other customers. I am truly honored each and every time that I’m asked. But I was lucky enough to watch my mentor go through the Dreamforce prep experience the year before I was asked, so I knew what was in store for me. I’m not sure others are quite so lucky.

Get to the point already, Becka!

Yes, sorry – moving on. My point is, that while an honor, presenting at Dreamforce is no walk in the park.

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