January 10, 2014
OK, so maybe a small group of citizens doesn’t apply here. But what about a small group of fields? Oh perhaps even just one simple field.
This is a field that I’ve added to many orgs that I’ve worked with, and shared with even more admins who have added it to theirs as well. It’s a field that several Salesforce MVPs have their own twist on. A field that when I tell folks about it, I get some pretty amazing reactions, especially for companies that have high-touch processes. And I can’t believe that it took me 4 years of working with Salesforce before I thought to make this field – and once you hear it, I bet that you will think that same thing.
So what’s the field? A time-zone formula field for Leads, Contacts and Accounts (and really, any other object you what to throw it on). Now you want the formula, right?
read more »
November 15, 2013
As we make our way to San Francisco for Dreamforce – the pilgrimage of Salesforce Admins and Developers – I thought a great way to wrap up the week would be to do a bit of a Dreamforce flashback.
read more »
November 2, 2012
I’ve noticed that I tend to write a lot about the Salesforce.com Community here on my blog. It was never intentional, but I think that it’s really telling in what using this product so rewarding. Even many of my more product-focus posts have been either suggestions from other Salesforce junkies, or were produced with their assistance. While this isn’t what I meant to start my post off this week, it is a nice segue…
At Dreamforce this year, I was lucky enough to present in two sessions that dealt with being a Salesforce admin and how to make that your career, not just your job. One of the questions I got in both sessions (and very glad that people asked), was about how to develop skills that you may not be using in your current role. For example, using service cloud if all your company cares about is SFA functionality.
While the Salesforce Workbooks are phenomenal resources and I recommend them to everyone, nothing beats hands-on experience when it comes to something like Salesforce. So what do you do? Volunteer! It’s something that I do (and got a fancy press release one time), and is rewarding for both parties.
“But Salesforce.com volunteering? How would I even find a place to volunteer?”
read more »
October 5, 2012
Two weeks later, and I feel like I’m finally back in a routine. That’s what Dreamforce does to me. The weeks leading up to it are filled with anticipation and excitement, and then afterwards, it takes me two weeks to digest and absorb everything that I learned. It’s a bit crazy if you think about it.
So what did I learn?
read more »
March 9, 2012
I’m so fortunate to be a co-leader of the Boston User group – the biggest and (in my opinion) best one out there. And I know I’ve blogged about user groups in the past. So maybe you feel as though you should go, but maybe you aren’t sure why. So here are my reasons for attending meetings as long as I have been.
- Networking – The number one reason to go to you local user groups – the people! I’ve found the Salesforce community to be the most helpful one I’ve ever encountered. By attending a meeting, you might find someone who can help you fix a troublesome validation rule, or give unbiased opinion on a partner product you are considering. Or maybe you can pay to forward & help another user with an issue they are having. It’s like the Salesforce Answers site, but live!
- Product Information – With three releases a year, and release notes that frequently are 100+ pages, it can be hard to stay on top of all the Salesforce platform can do. At the user group meetings, you will often have someone (maybe even a Salesforce employee) presenting on the most recent release or newest features (or if you’re lucky, a preview of an upcoming release).
- Answers – Some what of a combination of the previous two points, but at a user group meeting, you’ll have the chance to ask a live person any questions you may have and (hopefully) get an answer. And sometimes, hearing the questions that other users have can help you to rethink about how your company is using Salesforce.
- Free Goodies – And if all those reasons don’t convince you, you can often get some free Salesforce or partner swag at the user group meetings. At the Boston User Group, we even raffle off a Dreamforce pass or two every year.
These were my reasons for attending long before I became a co-leader, and are the reasons that I’m so thrilled to help run a group myself. What do you get out of the User Group meetings that you attend?