Yes, I know we are still several weeks out, but after reading through the Summer 12 release notes, I am super excited about some of the enhancements found in those 186 pages and I couldn’t wait to write about some of the stuff that’s upcoming.
There are so many things in this next release, that it is even hard to pick and choose which to write about. One of my favorite things about this release is that it doesn’t seem to be too heavy in one area, which has been the case in previous releases. Instead, Summer 12 has something for everyone – admins and end users. Here are just a few of the things that I’m most excited about.
- Chatter Messenger – I’m super excited about this one (and not just because I suggested it over a year ago), but I believe this will dramatically help to increase productivity. Imagine if you are working on a deal & want to ask the inbound rep who booked it a question. Instead of an email or Chatter post where you have to wait for a reply, you can quickly ping them from the opportunity record and get an answer in seconds. Or imagine the impact on case resolution time if support reps can do all their communications within Salesforce. This will be
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