From time to time, even a Salesforce admin needs a vacation. But for many of you, you are the only admin at your company. So how can you take time away during business hours, and still give you users the support that they need to do their jobs? In this post, I’m going to share some of my tips for a successful admin vacation.
It may seem obvious, but the first thing I do is to communicate that I will be away. By informing those I work with regularly that I will be out of the office, the hope is that they manage expectations and let me know of any urgent issues before I leave. I also provide clear information in my Out-of-Office alert on when I will be back, and what sort of access to email I will have while I am away. Finally, I include a link in my Out-of-Office to submitting an internal Salesforce ticket, so that requests that can be handled by others end up in the right queue.